The Alexander Home Greek Mills are built to last a lifetime! If your mill has seized or stopped grinding, try these quick steps for troubleshooting:

Salt Mills

1. Check your salt grain size. We recommend coarse salt, as the mill's mechanism has trouble grinding larger salt rocks.
2. Check for hardened residue. Look at the grinding mechanism for hardened salt residue — this can happen when moisture allows salt to dissolve and then harden again, causing the mechanism to seize.
3. Clean and reset the mill. Completely empty the mill of salt. Gently knock the shaft of the mill downward on a soft towel to dislodge any larger grains. You can also use a dry, soft-bristle brush to remove accumulated salt. Then try the handle to see if the mill turns freely. Once it's rotating smoothly, refill with salt.

Pepper Mills

1. Check your peppercorn size and quality. We recommend using whole, dry peppercorns as the mill's mechanism can seize with damp, oily, or irregularly sized peppercorns.
2. Check for residue buildup. Look at the grinding mechanism for residue, such as oily peppercorn buildup, which can cause the mechanism to seize over time.
3. Clean and reset the mill. Completely empty the mill of peppercorns. Gently knock the shaft of the mill downward on a soft towel to dislodge any larger pieces that may have caused it to seize. You can also use a dry, soft-bristle brush to remove accumulated debris. Then try the handle to see if the mill turns freely. Once it's rotating smoothly, refill it with peppercorns.

Tip: Check the care sheet included in your original packaging for full cleaning instructions. Keeping your mill dry is the best way to prevent issues!

Still Having Trouble?

If these steps don’t solve the issue, we are here to help! Please contact our support team with the following details so we can assist you:

• Photos or a short video showing the grinding mechanism and the issue you're experiencing.
• The type/size of salt you are currently using.

Warranty Coverage

Covered:

• Manufacturing defects in materials or craftsmanship for one year from the date of purchase. 

*To initiate a claim, proof of purchase, including purchase date, is required.

Not Covered:

• Damage resulting from grinding corrosive substances or exposure to water. 
• The natural patina, color changes, or surface wear that develops on the mill's finish through normal use over time.
• Cross-use: Using a pepper mill for salt, or a salt mill for pepper (each is designed for a specific purpose).
• Physical breakage, accidental damage, or natural wear and changes in finish over time.

Warranty Evaluation Process

All warranty claims require the mill to be returned for evaluation. Upon receipt, our team will inspect the mill to determine the cause of the issue and identify the most appropriate resolution, which may include repair or replacement at our discretion.

How to Inquire

Please contact our support team to inquire about warranty claims and replacement parts:

Email: support@alexanderhome.com

Note: All warranty repairs and replacements are subject to a $29 fee (for the U.S. only), which includes return shipping to you. Include your name, address, phone number, and email address. Customers are responsible for shipping costs when sending the mill to Alexander Home LLC.