The Alexander Home Greek Mills are built to last a lifetime! If your mill has seized or stopped grinding, excess moisture or incorrect salt size is usually the culprit. Try these quick steps for troubleshooting:

1. Clear the Mechanism (Moisture Check)

Moisture can dissolve and re-harden salt, causing the grinder to seize.

• Empty the mill completely.
• Tap the shaft downward onto a soft towel to dislodge trapped grains.
• Brush the mechanism with a dry, soft-bristle brush to remove residue.
• Test the handle while empty. Once it rotates smoothly, refill it.

2. Check Your Salt Size

Recommendation: Use coarse salt. The mechanism will struggle or jam if you use large salt rocks.

Tip: Check the care sheet included in your original packaging for full cleaning instructions. Keeping your mill dry is the best way to prevent issues!

Still Having Trouble?

If these steps don’t solve the issue, we are here to help! Please contact our support team with the following details so we can assist you:

• Photos or a short video showing the grinding mechanism and the issue you're experiencing.
• The type/size of salt you are currently using.

Warranty Coverage

Covered:

• Manufacturing defects in materials or craftsmanship for one year from the date of purchase. 

*To initiate a claim, proof of purchase is required.

Not Covered:

• Damage resulting from grinding corrosive substances or exposure to water. 
• The natural patina, color changes, or surface wear that develops on the mill's finish through normal use over time.
• Cross-use: Using a pepper mill for salt, or a salt mill for pepper (each is designed for a specific purpose).
• Physical breakage, accidental damage, or natural wear and changes in finish over time.

Warranty Evaluation Process

All warranty claims require the mill to be returned for evaluation. Upon receipt, our team will inspect the mill to determine the cause of the issue and identify the most appropriate resolution, which may include repair or replacement at our discretion.

How to Inquire

Please contact our support team to inquire about a replacement:

Email: support@alexanderhome.com

Note: All warranty repairs and replacements are subject to a $29 fee, which includes processing and shipping
costs. Customers are responsible for shipping costs when sending the mill to our evaluation center.